Cancellation and Return Policy
Effective Date: 22-01-2024
Welcome to Orine. This Cancellation and Refund Policy governs the cancellation of orders and the refund process for products or services purchased through our platform. By using our services, you agree to comply with and be bound by this policy.
- Cancellation Policy
1.1 Cancellation by Customer
Customers may request the cancellation of an order before it is shipped. To initiate a cancellation, please contact our customer support team at marketforhome@gmail.com with your order details. We will make every effort to accommodate your request; however, cancellation is not guaranteed once the order has been processed or shipped.
1.2 Cancellation by Orine
Orine reserves the right to cancel an order for reasons including, but not limited to:
Unavailability of the product or service.
Inaccuracies or errors in product or pricing information.
Fraudulent or suspicious activities.
If we cancel an order, we will notify the customer and issue a full refund.
- Refund Policy
2.1 Refunds for Canceled Orders
If an order is successfully canceled before it is shipped, we will issue a full refund to the original payment method.
2.2 Refunds for Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team within 24 hours days of receiving the order. We may request supporting documentation, such as photographs, to assess the issue. If the product is confirmed to be defective or damaged, we will issue a refund or replacement, as per your preference.
2.3 Refunds for Returns
If you are not satisfied with your purchase and wish to return it, please review our Return Policy for instructions on the return process. Once we receive the returned item, we will inspect it and issue a refund to the original payment method, minus any applicable restocking fees.
- Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at marketforhome@gmail.com